Menu
5.1 In the event that the User wishes to terminate the service, the User must notify his/her intention via ACU Pay Customer Service Center or other channels as specified by the Company and proceed with the method specified by the Company. If there is still money remaining in the User’s account and the User has not violated this Terms of Service, the Company will refund the remaining amount to the User after deducting any fees (if any) within the period specified by the Company, but not later than 15 (fifteen) business days by transferring the money to the User’s bank account as specified by the User to the Company. In this regard, the Company reserves the right to charge any fees arising from such transfers (if any). The User agrees not to charge any interest or expenses to the Company.
5.2 The Company reserves the right to terminate the service or suspend the service without having to notify the User in advance in the following cases:
5.2.1 The User uses forged documents or gives false statements to register for the account, including giving false information or using false documents or giving incomplete documents as requested by the Company, or;
5.2.2 The User died, or;
5.2.3 The User is a person who has been ordered by a competent official or government agency to seize or temporarily suspend the assets, or is a person who has been charged, accused, or suspected of committing a crime, or;
5.2.4 The Company has a suspicion that the User committed a crime or attempted to commit a crime as prescribed by law, or any act that may cause damage to the Company or any other person, or;
5.2.5 When the Company becomes aware of the information about the cancellation of the service of the mobile phone number used to open the User’s account, or;
5.2.6 The Foreign User with nationality, residence, and certain types of occupations as specified by the Company, or;
5.2.7 The User violates any condition set forth in this Terms of Service, or;
5.2.8 The Foreign User whose passport has expired during the Use of Service, or;
5.2.9 The money in the User’s account is insufficient for the Company to deduct the fees according to the amount charged by the Company, or
5.2.10 The Company is aware that the User has become incompetent or quasi-incompetent under the law, and does not obtain consent from or to act on behalf of the User’s legal guardian for registering and using the service under this Terms of Service.
In the event that the Company has reasonable grounds to suspect or the Company is obliged to comply with any law, the Company may request the User to clarify information, submit documentary evidence, or any document or any additional documents for the consideration of the Company. If the User does not
comply as requested by the Company within the period specified by the Company, or if the Company receives the information documentary evidence, or any additional documents from the User and the Company deems that the User falls under any of the aforementioned characteristics, or if the Company is obliged to terminate the relationship with the User for legal reasons, the Company reserves the right to cancel the service or suspend the service immediately. The Company is not involved or responsible for any damages that may occur as a result of the suspension and/or termination of the service in any way.
5.3 In the event that the Company exercises the right to terminate the service or suspend the service under Clause 4.2 above, the Company has the right to take the following actions:
If the User’s account has no remaining money or the money in the account is insufficient to pay the account maintaining fee, the Company shall deduct the remaining amount of the User’s money as the account maintaining fee and immediately terminate the service, or
If the User’s account has some remaining money, the Company shall retain such money of the User and charge an account maintaining fee and/or a retention fee from the User’s account (as the case may be). The User has the right to claim the remaining amount back from the Company after deduction of the account maintaining fee and/or the retention fee within the period specified by the Company without any interest or compensation from the Company by notifying the Company in advance via ACU Pay Customer Service Center or other channels as specified by the Company and proceed in accordance with the method specified by the Company. However, if the said period of time elapses, the Company reserves the right to act according to the Company’s internal policy. In the event of a refund requested, the Company will verify the correctness and transfer the remaining amount to the User by transferring the money to the User’s bank account or the User’s new account according to the details notified to the Company by the User in accordance with the methods and conditions specified by the Company. In this regard, the Company reserves the right to charge fees arising from such transfers (if any).
