How to top up ACU PAY Wallet from my bank account?
Open the ACU PAY App and go to the Wallet page.
Tap the “Top Up” icon.
Enter the amount you want to top up.
Select a funding source (existing bank account or add a new one).
Confirm the details and tap “Confirm.”
Enter your transaction PIN to complete the top-up.
The top-up amount is not showing in my ACU PAY wallet.
Please check the transaction history whether the transaction is successful and contact ACU PAY Customer Service at +66 020021008 or info@acuthai.com for assistance.
What should I do if I top up the wrong account?
Please check the transaction history whether the transaction is successful and contact ACU PAY Customer Service at +66 020021008 or info@acuthai.com for assistance.
What if my top-up was canceled due to security reasons?
You can report problems via ACU PAY Customer Service Center to verify ownership of the ACU PAY wallet account.
Does a transferee get the money once the transfer is done?
Yes, a successful transaction will allow payee to receive money instantly.
Can i cancel my transaction after completing the transfer?
If the transaction went successful, it cannot be undone or canceled.
What to do if I transfer to the wrong account?
If the destination account is valid, please file a police report and request for “Documentary Evidence” then submit the document to ACU PAY Customer Service Center.
What if the recipient's account didn’t get the money?
You may check below to ensure the transfer is successful:
Ensure the correct account or cell phone number is entered.
Confirm the transfer success in the History/List History menu.
Ensure the transfer amount is deducted from your balance.
If the problem persist, please contact our customer service at +66 0200 21008 or info@acuthai.com for assistance.
How do I make a bank transfer?
Open ACU PAY App.
Go to the Wallet Page and tap “Transfer.”
Select ‘Bank Account’ and enter the recipient's bank account information.
Enter the Amount and tap “Next.”
Enter Your Transaction PIN and press “Confirm.”
How do I withdraw money?
Open the ACU PAY Wallet App and go to the Wallet page.
Tap “Withdraw.”
Enter the amount you wish to withdraw.
Select the withdrawal account (choose an existing account or add a new one).
Enter your transaction PIN to confirm.
The money will be deposited into your account within 3 working days.
What are the withdrawal limits?
Fund In (Top-up via binded bank, Merchant Top-up, receive the money transfer) is limited to 200,000 baht
Fund out (Payment, Transfer money to others, Withdrawal) is limited to 49,999 baht.
When should I expect to receive my money after a withdrawal?
The money will be transferred to the selected bank account within 3 working days, excluding weekends and holidays.
What channel can the interested merchants register for?
What channel can the interested promotions for ACU PAY application?
Open the ACU PAY app
Select "Discover" Banner
Select "Coupons"
Select the promotion for your transaction.
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